Privacy Policy

Effective Date: 22nd July

This Privacy Policy explains how SolV Academy (“we”, “our”, or “us”) collects, uses, discloses, and protects your personal information when you use our Client Portal (the “Portal”). By accessing or using the Portal, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following personal information when you use our Portal:

• Full name and contact details (email, phone number, address)
• Login credentials
• Financial details (income, expenses, assets, debts)
• Uploaded documents (e.g. bank statements, payslips, utility bills)
• Communication records with your Insolvency Practitioner
• Device and usage data (IP address, browser type, time of access)

2. How We Use Your Information

We use your personal information to:

• Provide you access to your IVA details
• Allow secure communication with your Insolvency Practitioner
• Process and manage your annual review
• Improve the functionality and performance of our Portal
• Comply with legal and regulatory obligations

3. How We Share Your Information

We may share your information with:

• Your assigned Insolvency Practitioner
• Authorized employees or contractors of SolV Academy
• Regulatory or legal authorities, when required by law

We do not sell your personal information to third parties.

4. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal data from unauthorized access, loss, misuse, or disclosure.

5. Data Retention

We retain your information for as long as necessary to fulfill the purposes outlined in this policy or as required by law.

6. Your Rights

Depending on your location, you may have rights to:

• Access your personal data
• Correct inaccurate information
• Request deletion of your data
• Withdraw consent

To exercise your rights, contact us at ali_mohiuddin@anchoragechambers.co.uk.

7. Cookies and Tracking

Our Portal may use cookies or similar tracking technologies to enhance user experience. You may manage your cookie preferences through your browser settings.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We’ll notify you of significant changes by posting a notice on the Portal or via email.

9. Contact Us

If you have questions about this Privacy Policy or how your data is handled, please contact:

SolV Academy
Email: ali_mohiuddin@anchoragechambers.co.uk
Address: Unit B, Anchorage House, 252 The Quays, Salford M50 3SD